Refund Policy

Custom & Made-to-Order Products

All Print Links products are custom printed to your specifications. Because each order is manufactured specifically for your brand — including your artwork, colours, and sizing — our products are made-to-order and cannot be restocked or resold. We ask that you carefully review your proof approval before we begin production.

When Refunds Apply

We stand behind the quality of our work. You are eligible for a full or partial refund in the following situations:

• Manufacturing defects — misprints, smudging, colour bleeding, or structural issues caused during production.
• Wrong items received — you received a product that does not match your approved proof or order details (wrong size, wrong quantity, wrong design).
• Print quality issues — significant deviation from your approved proof, including incorrect colours, blurry printing, or misaligned artwork that was not present in your approval.

Refund Process

To request a refund, please follow these steps:

1. Contact us at [email protected] within 7 business days of receiving your order.
2. Include your order number, a description of the issue, and clear photos showing the defect or discrepancy.
3. Our team will review your request and respond within 2 business days with a resolution.
4. If approved, we will issue a refund or reprint at no additional cost, depending on your preference and the nature of the issue.

Refund Timeline

Once a refund is approved, please allow 5–10 business days for the refund to appear on your original payment method. Reprints are typically produced within our standard 3–5 business day turnaround and shipped at no extra charge.

Non-Refundable Situations

Due to the custom nature of our products, refunds are not available in the following cases:

• Change of mind — custom printed items cannot be returned simply because you no longer need them or changed your branding direction after production.
• Correct items delivered as ordered — if the product matches your approved proof and order specifications, it is not eligible for a refund.
• Errors in customer-supplied artwork — typos, incorrect logos, or design issues present in the artwork you provided and approved.
• Minor colour variations — slight differences between screen display and printed output are normal in printing and do not constitute a defect.

Exchanges

Because our products are custom printed, we do not offer traditional exchanges. If your order has a qualifying issue (defect, wrong item, or print quality problem), we will reprint your order with the correct specifications at no additional cost. If you would like to place a new order with a different design or size, our team is happy to assist.

Damaged in Shipping

If your order arrives damaged due to shipping, please contact us within 48 hours of delivery with photos of the damaged packaging and products. We will arrange a replacement shipment at no cost to you. Please retain all original packaging materials as we may need to file a claim with the carrier.

Contact Us

If you have questions about our refund policy or need to submit a refund request, please reach out:

We aim to resolve all refund inquiries fairly and promptly. Your satisfaction with our products and service is important to us.